Overview
If you encounter a black or blank screen after signing into the TODA Live Desktop App, or are unable to continue after sign in, you’re in the right place! This can happen if you’ve recently changed your password or switched devices.
To resolve the issue, this article provides a step-by-step guide on establishing a fresh connection between your device and the TODA Live Desktop App.
Once you have signed into the TODA Live Desktop App, right click anywhere on the blank screen.
Next, left click Inspect Element.
A panel will open on the right-hand side. It may take up to 40 seconds to appear.
Navigate to and click the more tabs icon, and select Application.
A dropdown with additional options will appear.
On the upper left-hand side of the panel, locate and click Storage.
Then, click the Clear Site Data button, located toward the center of the panel.
Finally, close and relaunch the TODA Live Desktop App.
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